Shipping Policy for Essentials Canada

At Essentials Canada, we strive to offer the best shopping experience possible, from browsing our premium selection of clothing and accessories to receiving your order at your doorstep. We take pride in ensuring a reliable, transparent, and efficient shipping process. This Shipping Policy outlines the various shipping options we provide, estimated delivery times, associated costs, and other key details you should be aware of before placing an order.

1. Shipping Destinations

Essentials Canada currently ships to the following locations:

• All provinces and territories within Canada
• The United States
• International destinations, including Europe, Asia, and Australia (please note that shipping times and costs may vary for international orders)

For specific inquiries about shipping to a particular location not mentioned above, please contact our customer support team at support@essentialscanada.shop.

2. Processing Time

Once your order is successfully placed, it will be processed within 1-3 business days. This time frame allows us to prepare your items for shipment, including quality checks, packing, and dispatch. Orders placed on weekends or public holidays will begin processing on the next available business day.

During peak seasons or promotional events, processing times may take slightly longer due to increased order volumes. However, we will make every effort to minimize delays and keep you informed of your order’s status.

3. Shipping Methods and Costs

We offer a range of shipping options to cater to different needs:

a. Standard Shipping (Domestic – Canada)

• Delivery Time: 3-7 business days
• Cost: Free for orders over CAD $100. For orders under CAD $100, a flat shipping fee of CAD $10 applies.

b. Express Shipping (Domestic – Canada)

• Delivery Time: 1-3 business days
• Cost: CAD $20 (irrespective of order value)

c. Standard Shipping (United States)

• Delivery Time: 5-10 business days
• Cost: Free for orders over CAD $150. For orders under CAD $150, a flat shipping fee of CAD $15 applies.

d. Express Shipping (United States)

• Delivery Time: 2-5 business days
• Cost: CAD $25 (irrespective of order value)

e. International Shipping

• Delivery Time: 7-20 business days depending on the destination
• Cost: CAD $30 for all international orders.

Please note that delivery estimates provided are based on information from our shipping partners and may vary due to unforeseen circumstances like customs delays, inclement weather, or logistical challenges.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 48 hours for the tracking information to be updated. If you experience any issues with tracking, feel free to reach out to our support team for assistance.

5. Customs, Duties, and Taxes (International Orders)

For orders shipped outside of Canada, please be aware that your package may be subject to customs duties, taxes, and fees that are imposed by your country’s customs office. These charges are not included in the price of the item or the shipping cost and are the buyer’s responsibility. We recommend checking with your local customs office to determine what additional costs may apply before placing your order.

Essentials Canada is not responsible for any delays caused by customs clearance processes in your destination country.

6. Shipping Address & Information Accuracy

It is crucial to provide accurate and complete shipping information to ensure your package is delivered on time. Please double-check your address before finalizing your order. Essentials Canada is not responsible for lost or delayed shipments due to incorrect or incomplete shipping addresses.

If you realize that your address is incorrect after placing the order, please contact us immediately at support@essentialscanada.shop. While we will make every effort to rectify the issue, we cannot guarantee changes can be made once the order has been dispatched.

7. Lost or Stolen Packages

Essentials Canada is not responsible for packages that are lost or stolen after delivery. Once the tracking information indicates that a package has been delivered, it becomes the responsibility of the customer. However, if you suspect that your package is lost or has been stolen, please contact our support team. We will work with the shipping carrier to investigate the situation, and if deemed necessary, help file a claim.

8. Order Modifications and Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible at support@essentialscanada.shop. Orders can only be modified or canceled if they have not yet been processed or shipped. Once the order has been shipped, no modifications or cancellations can be made.

9. Delayed or Returned Shipments

In rare cases, packages may be returned to us due to issues such as insufficient address information or failure to claim the package from the carrier. If this occurs, we will contact you to arrange a re-shipment. Additional shipping fees may apply for re-shipped orders.